Frequently asked questions

TRU Biologix is a U.S. distributor that supplies licensed medical and aesthetic practices with professional skincare, skin boosters and aesthetic devices. We sell to practices, not to the public, and support each account with product education, training and a dedicated sales consultant.

Our current portfolio includes:

• Exoblanc: Korean homecare skincare (serums, creams, masks, Exoblanc Oil) and Exoblanc COS professional ampoules.
• iLLUMA: Korean cosmetic skin boosters, including Luna, PN PRO, Crystal Rose and NAD+.
• Elastic Lab: elastin and extracellular-matrix care, including Elastic Lab Skin, Elastic Lab H and PN Booster.
• Devices: the MicronJet intradermal delivery system by NanoPass, the Exceed Unlimited medical microneedling device by NEO Concepts, and the Exoblanc Derma Pen and Hydra Pen.
• TRU Biologix: PRP kits and related equipment.

Product availability can change; the current range is always shown in the provider shop.

Licensed professionals working in a medical or aesthetic practice, including medical doctors (MD), doctors of osteopathic medicine (DO), nurse practitioners (NP), registered nurses (RN) and licensed medical estheticians (LME). If your license type is not listed, contact us and we will confirm eligibility.

Some products, including FDA-cleared medical devices, may only be used by specific license types under your state's scope-of-practice rules. You are responsible for using each product within your own license and state regulations.

Request access on our Provider Ordering page by entering your practitioner type, state and contact details. Our team reviews each request and verifies your credentials, then emails you access to the provider shop.

Once approved you can see provider pricing, order online and work with a TRU consultant on product selection, training and volume pricing.

No. TRU Biologix supplies licensed practices only, so patients receive products through their provider, who can assess their skin and recommend the right products and protocol.

Patients looking for a practice that uses our products can use the Find a provider page.

No. Approved providers can open an account and place a first order without a large inventory commitment. Bundles such as the Exoblanc Oil Variety Pack are a low-risk way to try a range before stocking it. Ask your consultant about current promotions and volume pricing.

MicronJet is an FDA-cleared intradermal microneedle delivery system designed to deliver regenerative and aesthetic solutions directly into the dermis with precision, comfort, and consistency. It helps improve absorption while minimizing patient discomfort and downtime.

MicronJet can be incorporated into treatment protocols designed to improve hydration, skin quality, texture, radiance, post-procedure recovery, and overall skin rejuvenation. Providers commonly pair it with regenerative skincare and biologic solutions.

Treatment frequency varies based on patient goals and provider recommendations. Many providers begin with a series of treatments spaced several weeks apart, followed by maintenance sessions as needed.

Training is strongly recommended to ensure proper technique, optimal outcomes, and patient safety. TRU Biologix offers clinical education and support for providers integrating MicronJet into their practice.

Follow the manufacturer's instructions for use and all applicable infection-control protocols. Single-use components should never be reused. Proper handling and storage help maintain performance and safety.

Exceed Unlimited is a German-engineered medical microneedling device from NEO Concepts. It is FDA-cleared (K233709) for the improvement of facial wrinkles and facial acne scars in adults.

It uses a six-needle tilting plate that follows the contour of the skin for perpendicular needle entry, running at up to 150 Hz, with sterile single-use cartridges and a safety membrane that blocks fluid backflow into the handpiece.

See the Exceed Unlimited page for full details.

Exceed Unlimited is available to licensed healthcare professionals only, and must be used within your state's scope-of-practice rules for medical microneedling. Use it only for its FDA-cleared indications and follow the manufacturer's instructions for use.

Yes. Training is strongly recommended before first use. TRU Biologix provides product education and can arrange device training. Contact your consultant or support@trubiologix.com to schedule it.

Exoblanc is a professional skincare brand developed in South Korea. Its formulas combine ingredients such as PDRN, exosome-derived ingredients, peptides, ceramides and marine spicules to support hydration, the skin barrier and a brighter, smoother-looking complexion.

All Exoblanc products are topical cosmetics, intended for use on the skin's surface.

• Exoblanc homecare (Exoblanc Oil, PDRN Boosting Serum and Cream, Skin Barrier Cream, Spicule Cream, PDRN Mask, NMN Eye Cream and more) is designed for patients to use at home, often as part of a routine recommended by their provider.
• Exoblanc COS is a range of professional ampoules (COS CR, EXO, PN, BR, ECM and RE) designed for use in the clinic as part of a facial or skin-quality treatment.

Exosomes are tiny vesicles that cells use to carry proteins, lipids and other signalling molecules. In cosmetic skincare, exosome-derived ingredients are used to help condition the skin and support a healthy-looking complexion.

In Exoblanc products they are cosmetic ingredients in topical formulas. They are not a drug and are not intended to diagnose, treat or prevent any disease.

PDRN (polydeoxyribonucleotide) is a DNA-fragment ingredient, traditionally sourced from salmon, that is popular in Korean professional skincare. In Exoblanc's topical products it is used to help hydrate the skin and support a smoother, more resilient-looking complexion.

Exoblanc Oil is a 30 mL facial oil that uses reverse micelle delivery: each active ingredient is wrapped in a fermented functional lipid (BIOLIPID) so the carrier matches the skin's oil-based outer layer. There are three variants:

• CERA: ceramide NP at 10,000 ppm, for dry, tight or reactive-feeling skin and barrier support.
• VITA: encapsulated vitamin C (ascorbic acid) at 10,000 ppm, for dull or uneven-looking skin.
• CURE: totarol at 5,000 ppm, for congested, blemish-prone skin.

Apply to clean, dry skin after cleansing and avoid the eye area. See the Exoblanc Oil page for details.

Yes. Providers commonly include Exoblanc homecare in aftercare routines following procedures such as microneedling, laser treatments and chemical peels, to keep the skin hydrated and comfortable while it recovers.

The treating provider should decide when each product can be introduced after a procedure, based on the treatment performed and how the skin is responding.

Many Exoblanc formulas, such as the Skin Barrier Cream and Exoblanc Oil CERA, are designed with sensitive or compromised-feeling skin in mind. Providers should still review the full ingredient list for each patient, consider allergies and sensitivities, and suggest a patch test where appropriate.

iLLUMA is a range of Korean cosmetic skin boosters for licensed providers. There are four products:

• Luna: hyaluronic acid and polynucleotides (PN) with a peptide trio (pentapeptide-13, tripeptide-29, dipeptide-2), made for the delicate under-eye area.
• PN PRO: high-quality PN and hyaluronic acid from France with rejuvenating peptides, for deep hydration and radiance.
• Crystal Rose: peptides, glutathione and hyaluronic acid, for luminosity and elasticity.
• NAD+: an NAD+-based booster for firmness, hydration and a brighter-looking complexion.

NAD+ is a coenzyme the body uses in cellular energy and repair processes. iLLUMA NAD+ is a cosmetic booster formulated to help improve the look of firmness and elasticity, provide deep hydration and brighten dull, tired-looking skin.

• Dry, dull or puffy-looking under-eye area: Luna.
• Dehydrated skin that has lost its plump, smooth look: PN PRO.
• Dull, uneven tone and reduced elasticity: Crystal Rose.
• Tired-looking skin that needs an overall boost in firmness and radiance: NAD+.

This is a general guide. The provider should assess each patient and choose the product and protocol.

Follow the manufacturer's instructions for use and your state's scope-of-practice rules for your license type. TRU Biologix does not publish treatment protocols on this website. Your consultant can share the manufacturer's product documentation and arrange product education.

Elastic Lab is a professional elastin-care brand with a patented composition of amino acids (glycine, proline, alanine, lysine, valine, leucine), minerals and hyaluronic acid. Its formulas are designed to support the skin's elastin and collagen matrix for skin that looks firmer and more resilient. Products are for topical cosmetic and beautification purposes only.

• Elastic Lab Skin: focused on elasticity and hydration for the face, eye contour, perioral area, neck and décolleté.
• Elastic Lab H: a scalp-care formula with added arginine and serine, designed to support the scalp's extracellular matrix for hair that looks thicker and stronger.
• PN Booster: a skin-rejuvenating booster powered by polynucleotides and hydrating actives.

The Elastic Lab Skin and Elastic Lab H pages summarize the published laboratory and clinical data with full source references. Your consultant can share the complete documentation.

Most skin treatments involve little downtime. Temporary redness, mild sensitivity, warmth or dryness can occur depending on the procedure and usually settle within hours to a few days.

Patients should contact their provider if they notice anything unusual or if symptoms persist.

Patients should follow their provider's aftercare instructions. As a general rule, gentle cleansing, hydration and sun protection come first, while potentially irritating products such as retinoids, exfoliating acids and scrubs are paused until the provider says the skin is ready.

Yes. Daily broad-spectrum SPF 30 or higher is strongly recommended after any aesthetic treatment, together with avoiding prolonged sun exposure while the skin recovers.

Results vary with the treatment, the products used and each person's skin. Some patients notice better hydration and glow within days; changes in skin texture and firmness are usually gradual and build over a series of sessions and consistent homecare.

Approved providers order online at shop.trubiologix.com:

• Enter the provider password you received on approval.
• Add products to your bag and select your TRU consultant in the cart.
• Complete checkout. You'll receive an order confirmation by email.

You can also order through your consultant or by emailing support@trubiologix.com.

After you place an order, we email you a secure online invoice. You can pay it by card or any other method shown on the invoice. Your order is processed once payment is received.

U.S. orders ship by UPS. Standard economy delivery usually takes:

• Southeast: 1–2 business days
• East and Central: 2–4 business days
• West: 4–5 business days
• Alaska, Hawaii and U.S. territories: 5–8 business days

Economy shipping is free once your order reaches the threshold shown in your cart. Faster UPS options (2nd Day Air, Next Day Air Saver and Next Day Air) are available at checkout. Tracking details are emailed when your order ships.

Yes. Every practice works with a TRU consultant who helps with product selection, protocols, volume pricing and training. Select your consultant in the cart when you order. If you don't have one yet, email support@trubiologix.com and we'll assign one.

Yes. TRU Biologix provides product education, webinars, clinical integration guidance and device training. Visit our webinars page or ask your consultant to schedule a session.

Email support@trubiologix.com or use our contact form for help with orders, access, training or product questions. You can also reply directly to any email from your consultant.